Shipping Policy

Shipping Policy

Domestic Shipping:

  • We offer free standard shipping on all domestic orders within the contiguous United States.
  • Orders are typically processed and shipped within 1-2 business days from the date of purchase.
  • Standard shipping usually takes 3-7 business days for delivery, depending on your location.
  • Expedited shipping options are available at an additional cost. Please select your preferred shipping method during checkout.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your package's delivery status.

International Shipping:

  • We offer international shipping to select countries outside the United States.
  • International shipping rates and delivery times vary depending on the destination.
  • Please note that customs duties, taxes, and fees may apply to international orders, and customers are responsible for any additional charges.
  • Orders shipped internationally may take 7-21 business days for delivery, depending on customs clearance and local postal services.
  • International customers are encouraged to review their country's import regulations and customs policies before placing an order.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email to track your package's delivery status.
  • Please allow up to 24 hours for the tracking information to be updated by the shipping carrier.

Order Modifications:

  • If you need to modify or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request; however, orders that have already been processed or shipped may not be eligible for changes.
  • We are not responsible for any delays or delivery issues caused by incorrect shipping information provided by the customer.

Lost or Damaged Packages:

  • In the event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, as applicable.

If you have any questions or concerns about our shipping policy, please contact our customer service team at support@ovolli.com.